Frequently asked questions
Those are some
excellent questions you asked? Let's have a
closer look at each of them.
What does Insure with us cover?
Insure with us is
committed to providing you with expert
advice concerning the items that you want to
insure. Our first priority is to provide
comprehensive cover at all times. We value
our clients enough to give them the best
cover at affordable rates.
We insure almost anything!
What is insurance?
Insurance is often termed
a grudge purchase, we all wish we could do
without it but few of us can, and certainly
no business or individual should. Insurance
puts you back in the same position you were
before a incident occurred. Premiums are
collected monthly or annually in order to
pay for future claims.
Your insurance needs to be regularly updated
as circumstances may change radically. It is
your responsibility to ensure that all the
information you give us is correct, that it
remains so over time, and that you have
supporting information to prove it. Disclose
Is it more expensive to insure my vehicle
without household contents?
Without a doubt yes!
vehicle only policies in SA is very risky
business, the loss ratios are very high. The
chances that your vehicle is stolen or
written off is 50%. Why not add household
contents to your policy which spreads your
risk more evenly, and you pay a lower
premium on your vehicle.
For example: an average
vehicle only policy is R700, by adding
household contents your vehicle premium
decreases to R500. Combined policy with
vehicle and household contents = R500+ R150
Why should I use a broker?
We are able to highlight
better options that you otherwise would not
be aware of. We also without being asked
provide you with full information on what
your policy covers and what it excludes, the
contact details of the insurance company,
the amount of your premium and whether it
increases annually, what you must do when
you make a claim by helping you register and
add follow up service.
Can I get immediate cover with Insure with
Yes, after the quotation
is accepted and underwritten with the
insurer, you will receive a policy number.
Once the policy number is issued you have
Will I always pay
the same premiums?
No, most insurers
guarentee a one year fix policy premium.
Policy premiums are affected by various
factors, location, age, regular driver,
security to name a few. When one of these
factors change so will your premium.
That's why we review your policy annually to
avoid unnecessary frustration.
Why do some insurance companies insure for
Market while you insure for Retail only?
Some insurance companies
insure clients for market value. The
difference can be seen in an example here
below. A Hyundai Accent 1,6 GLS
is illustrated and the values are obtained
from the Mead & Mcgrouther.
R 146 900,00 R
R 146 900,00 R
102 300,00 R 115 400,00
R 108 850,00
R 142 900,00 R
85 400,00 R 98
If you drive a 2009 Hyundai Accent 1.6 GLS
and you are insured for market value, you
will receive a payout of R108 850,00 on
total loss. Note that the Retail value is
R115 400,00 (R6 550,00 difference).
That means you get paid less, if you have
finance the bank will have a shortfall of R6
550,00 depending on the settlement from the
If my vehicle is financed with the bank what
is the right cover for me?
The moment a vehicle is
financed with the bank they require that
your vehicle be comprehensive insured.
Our recommendation is to insure the vehicle
for retail value which is the highest amount
that the bank will receive once a vehicle is
stolen or written off.
Please refer the difference between retail
and market value question.
there any benefit in installing a tracking
Theft and hijacking of
vehicles is increasing in South Africa, one
cannot afford not to have a tracking device
in your vehicle. This is not only becoming a
necessity, but can save you and your
There are many options available, From as
little as R99 per month.
Tracking units are available in cash and
Benefits of installing a tracking unit:
Reduced insurance premiums, no installation
fees and peace of mind.
Who will pay out my claim?
Insure with us
administrate your claim, and the
underwriters are the one's that pay for the
claim. Depending on whom the underwriter is!
Omnicover Risk Acceptances
Auto & General
How much will Insure with us pay out in the
event of a write-off?
Write off is considered a
total loss, that means in an event of a
accident it will cost the insurer more to
repair the vehicle. Depending on your
settlement with the bank, we will calculate
the difference between the bank settlement
and the insured amount.
If you are insured for R50 000 and the bank
settlement is R30 000 you will receive R20
000 after the claim is finalised.
The opposite is also true, if you are
insured for R50 000 and the bank settlement
is R70 000, you will have a shortfall of R20
How do I submit a claim, and what is the
procedure to follow?
Insurance is placing you
in the same position you where before an
incident occurred. A Claim is the procedure
to put you back in the same position you
You have 30 days to submit a claim from the
date of the incident. Every claim is
different, that's why we are here to make
the process as simple as possible.
To lodge a new claim, please call us on 087
807 7029 or email us
Claims are lodged electronically for your
Submit a claim
Is there an
excess that I have to pay when I claim?
Depending on your policy wording we
recommend you review your policy, if there
is any uncertainty concerning your excess
feel free to contact us we are happy to
need to replace my windscreen, will I be
able to claim?
Yes! the good news is that windscreen claims
do not affect your premium or your NCB
For a windscreen claim please follow the
How does roadside assistance work?
In the event of a vehicle that needs
assistance due to an accident, mechanical
breakdown, flat tyre or empty fuel tank we
will provide assistance. This is a 24/7
Can I use my car hire whenever I want to?
Car hire is an optional service and is not
included into every policy. Car hire is
applicable only for total and partial loss
of your vehicle depending on which option
you are covered for.
In the event of an accident or stolen
vehicle you can apply for car hire. Car hire
is not applicable to mechanical breakdown.